Booking Enquiry
Terms & Conditions
Customers making a room availability enquiry, whether in writing, by Web (using the form above), by E-mail or by telephone are under no obligation to take up or pay for any accommodation offered.
Deposits
We normally require a deposit which will be the cost of one night or one-third of the total cost, if this is greater. Customers whose room reservation is confirmed, whether in writing, by Web or E-mail or by telephone have made a contract with Dunkery Lodge to take up the accommodation reserved for them, whether or not a deposit has been made prior to the reservation date.
Cancellations
Customers who are unable to take up the accommodation should contact Dunkery Lodge at the earliest opportunity to cancel their reservation.
Refunds
Provided sufficient notice has been given and the accommodation can be re-let, then at the discretion of Dunkery Lodge, a deposit already made may be refunded, less any costs. If this is not possible, then a booking cancellation fee of two-thirds the cost of the booking may be charged.
Customers who do not take up the accommodation prepared for them at Dunkery Lodge and who do not contact Dunkery Lodge in advance to cancel the booking or to explain their absence, will be considered liable for the full amount of the reservation made.